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ServiceNow Knowledge 2026: The Agentic Enterprise Requires More Than a Platform

Publisher IDC
Published Jun 16, 2026
Length 6 Pages
SKU # IDC21316506

Description

ServiceNow Knowledge 2026 signals a pivotal shift from platform-centric solutions to agentic enterprise governance, emphasizing AI orchestration, cross-functional fluency, and robust identity management. The event showcased new tools for governing AI agents, while highlighting ongoing challenges in multi-agent orchestration and organizational readiness. Success hinges on synchronizing technical deployment with workforce development, treating AI agents as managed digital identities, and advancing governance maturity. Organizations that integrate technical and human strategies will capture greater value, positioning themselves for durable adoption and innovation as agentic AI matures across the IT, HR, finance, and legal functions.

Table of Contents

6 Pages

Executive snapshot

Key takeaways

In this Market Note

IDC’s Point of View

The growth of cross-functional fluency

Workflow automation meets workforce reinvention

Configuring the organization, not just the platform

What comes next

Learn more

Related research

Synopsis

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